Mikrotec Contact Center Solutions

will provide 100% U.S. based and operated, highly qualified technical support and help desk representatives to meet your ever changing needs. Our number one goal is to provide top quality support services.

Mikrotec is dedicated

to provide a support group for all business partners that are dedicated to it's customer service while maintaining cost effectiveness, We will ensure that our reps are fully trained and prepared before we are ready to take calls.

Mikrotec has

spent years building a support group dedicated to customer satisfaction while maintaining cost effectiveness. Our unique training program allows us to have quick resolutions by our professional, well spoken, and courteous technicians.

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MAIN FEATURES

  • Tier 1 technical support available for your internet, cable, phone, customer service, and other services.
  • Tier 2 managed IT services for your software, networking, and other computer-related needs.
  • Provide Security to your subscribers via Mikrotec Contact Center powered by F-Secure antivirus suite.
  • Let our professional technicians chat with your customers via PHP Live Chat for your website. Connected social media portals included.
  • Email Support to keep your customers connected from home, office, phone, or tablet.
  • Remote Software solutions for more in-depth technical issues powered by SimpleHelp.
  • We generated our Social Media Campaign offering, a solution that assists clients in boosting customer attachment to their brands.
  • Dedicated, Shared, Co-located and Web Hosting for Windows and Linux.

F-Secure

Provides Internet Security, Anti-Virus, Firewall and Backup solutions for both Home and Corporate customers.:


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