The level of customer satisfaction can be what makes, or breaks your company. Once a customer is established, the main source of contact to your company is the help desk staff. Having a strong support group reflects well on your entire operation and keeps your customer satisfaction level high.
Mikrotec has spent years building a support group dedicated to customer satisfaction while maintaining cost effectiveness. Our unique training program allows us to have quick resolutions by our professional, well spoken and courteous technicians. By continually monitoring our call load we maintain the delicate balance of scheduling the correct amount of technicians so your customers hear a live voice on the phone, not long wait times in call queues.
The startup expenses for a professional help desk run high. Equipment, facilities, personnel and training are all costs that must be considered. Avoid these costs and administrative headaches; that’s what Mikrotec does and we pass that savings onto our clients.
(Flat Rate*** Per Subscriber Rate)
|Number of Subscribers**||Price Per Sub Per Month*|
|0 – 1499||$2.06|
|1500 – 14,999||$ 1.77|
(Per Minute Rate***)
|Minutes Per Month ***||Price Per Minute*|
|0 – 15,000||$ 0.88|
|15,001 – 35,000||$ 0.82|
|35,001 and up||$ 0.76|
(Price per call)
|Price Per Call *|
|$ 6.50 Per Call|
(Dedicated Agent Price – Tier 2 & 3)
|Agent Options *||Pricing|
|Per Hour||$ 25.00 Per Representative|
|Per Month||Custom Pricing|
**** The flat rate per subscriber rate includes telephone, email, and live chat support.
*** If the talk time for the month exceeds an average of ten (10) minutes per call, the excess minutes of support are free of charge.
** Pricing is based on a maximum call rate of .50 calls per user per month. (Calculation of incidents allowable is as follows; e.g. 2,600 users X .50 calls per user = 1300 allowable calls per month). Any support incidents that accrue over that “cap” per month will be billed at $0.75 cents per minute times the average actual incident duration.
* Additional $0.05 per minute per call if toll free service is included.
(Per Price Listing)
|Email Support||$ 1.77 per answered email|
|F-Secure Antivirus||$ 2.95 per subscriber per month|
|Live Agent Chat Support||$ 2.95 per answered chat session|
|Remote Software Support||$ 8.85 per answered session|
(Per Price Listing)
|Phone Consultation||$ 415.00|
|On-Site Consultation||Custom Pricing|
|Monthly Minimum||$ 290.00|
Standard private branding is included. Standard private branding includes the answering of the phone branded, a custom automated menu, and/or 5 branded hunt groups on Mikrotec’s Avaya Vuesion Call Center Server. Additional branded hunt groups are available for purchase.