MAXIMIZE COST EFFECTIVENESS
24x7 FLAT RATE TECHNICAL SUPPORT ****
(Flat Rate*** Per Subscriber Rate)
|Number of Subscribers**||Price Per Sub Per Month*|
|0 - 1499||$2.27|
|1500 - 14,999||$ 1.97|
24x7 PER MINUTE TECHNICAL SUPPORT
(Per Minute Rate***)
|Minutes Per Month ***||Price Per Minute*|
|0 - 15,000||$ 0.97|
|15,001 - 35,000||$ 0.91|
|35,001 and up||$ 0.85|
DEDICATED TECH SUPPORT
(Dedicated Agent Price - Tier 1, 2, & 3)
|Agent Options *||Pricing|
|Per Hour||Starting at $ 50.00 Per Representative|
|Per Month||Custom Pricing|
**** The flat rate per subscriber rate includes telephone, email, and live chat support.
*** If the talk time for the month exceeds an average of ten (10) minutes per call, the excess minutes of support are free of charge.
** Pricing is based on a maximum call rate of .50 calls per user per month. (Calculation of incidents allowable is as follows; e.g. 2,600 users X .50 calls per user = 1300 allowable calls per month). Any support incidents that accrue over that “cap” per month will be billed at $0.75 cents per minute times the average actual incident duration.
Mikrotec currently provides support for broadband, telephone, and television services. The subscriber rate listed represents technical support for one service. For additional services there is an additional $1.00 dollar charge added per subscriber. For example, a client has a total of 5,000 subscribers. Of those 5,000 subscribers 4,000 of those subscribers are signed up for internet, 3,000 of those subscribers are signed up for television and 1,000 of those subscribers are signed up for telephone. Calculations for example are as follows: 4000 users X $1.86 = $7,440.00. 3,000 users X $1.00 = $3,000.00. 1000 users X $1.00 = $1,000.00. Total bill = $11,440.00 for the month. (Note: The initial rate will always be for the highest number of subscribers and the group pricing will be for lowest number of subscribers per month for each service represented).
* Additional $0.06 per minute per call if toll free service is included.
(Per Price Listing)
|Email Support||$ 1.86 per answered email|
|Symantec Security Suite||$ 3.10 per subscriber per month|
|Live Agent Chat Support||Starting at $ 0.92 Per Minute|
|Remote Software Support||$ 9.30 per answered session|
(Per Price Listing)
|Phone Consultation||Starting at $ 460.00|
|On-Site Consultation||Custom Pricing|
|Monthly Minimum||Starting at $ 320.00|
Standard private branding is included. Standard private branding includes the answering of the phone branded, a custom automated menu, and/or 5 branded hunt groups on Mikrotec's Avaya Vuesion Call Center Server. Additional branded hunt groups are available for purchase.